{"version":1,"pages":[{"id":"-M34pW1nAj40_ePRfMzy","title":"What is Conversation Management","pathname":"/","siteSpaceId":"sitesp_mwWhL","description":"Conversation Management is a conversational tool that creates virtual assistants or chatbots and human-agent services, with the multichannel capability to support messengers such as WhatsApp."},{"id":"-M34pqltdTHuPKK8isAD","title":"Getting started","pathname":"/getting-started","siteSpaceId":"sitesp_mwWhL","description":"Join this conversational tool to get in touch with website visitors and users. Simply sign into Conversation Management to start communicating with netizens to increase engagement worldwide."},{"id":"-M34rvWJ-q2Q2ilPzHCV","title":"Understanding the terminology and GUI","pathname":"/understanding-the-terminology-and-gui","siteSpaceId":"sitesp_mwWhL","description":"Learn the terms that Conversation Management uses to operate its core fundamental capabilities at its optimum. Identify the elements on the interface and understand the usage serving a better UX."},{"id":"-M34ueOOPnhZoQ3OZk2_","title":"Agents","pathname":"/agents","siteSpaceId":"sitesp_mwWhL","description":"Add agents to engage in a conversation, communicate with a user, and offer real-time support. As an administrator, add multiple agents, assign conversations, edit details, and delete them permanently."},{"id":"-M34snJAgw2u3gKhozCr","title":"Canned responses and private notes","pathname":"/canned-responses-and-private-notes","siteSpaceId":"sitesp_mwWhL","description":"Avoid typing text-heavy messages using Canned responses. Templatalize the common messages as a shortcode and use them using a “/”. Use Private Notes to chat privately with other agents."},{"id":"-M34wD46Kfhk449IppJF","title":"How to create a human-agent service for a website","pathname":"/how-to-create-a-human-agent-service-for-a-website-using-quickwork-chat","siteSpaceId":"sitesp_mwWhL","description":"Chat personally with a website visitor/customer using Conversation Management. Learn to create an inbox, generate a script, embed it into a web page, and chat live with customers."},{"id":"-M7kVA_ZVN2iVGHXO1ET","title":"How to update the inbox details","pathname":"/how-to-update-the-inbox-details","siteSpaceId":"sitesp_mwWhL","description":"Power up your existing inbox details by introducing a heading and body text with location and file upload option enabled. Add a bot and widger icon with a color that matches the theme of a website."},{"id":"-M34xs3uKZCMuITpJoTb","title":"How to create a chatbot using Quickwork","pathname":"/how-to-create-a-chatbot-using-quickwork-chat-and-quickwork-journey-builder","siteSpaceId":"sitesp_mwWhL","description":"Create a chatbot that sends automated replies to a customer on a web widget in integration with Quickwork. Learn the procedure of creating a chatbot with an appealing workflow using Quickwork."},{"id":"-M34z83HVTj5BvsMYeKo","title":"How to embed a web widget in an existing Android app using Conversation Management's SDK","pathname":"/how-to-embed-a-chatbot-in-an-existing-android-app-using-qcs-sdk","siteSpaceId":"sitesp_mwWhL","description":"Embed Conversation Management's Android SDK to use the widget in your android app, communicate with agents, or use the chatbot within your existing mobile app."},{"id":"-M8TnAfZBjs7ynghzjSL","title":"How to embed a web widget in an existing iOS app using Conversation Management's SDK","pathname":"/how-to-embed-a-chatbot-in-an-existing-ios-app-using-qcs-sdk","siteSpaceId":"sitesp_mwWhL","description":"Embed Conversation Management's iOS SDK to use the widget in your iOS app, communicate with agents, or use the chatbot within your existing mobile app."},{"id":"-MVu873VxFat3JNONhQk","title":"How to connect Facebook Messenger with a human-agent service","pathname":"/untitled","siteSpaceId":"sitesp_mwWhL","description":"Integrate Facebook Messenger with Quickwork to chat with Facebook users and solve their queries. Eliminate the constraint of web widgets since messaging platforms are more prominent for conversations."},{"id":"-M8ANM_81bFn2btI39OR","title":"How to connect WhatsApp with a human-agent service","pathname":"/how-to-connect-whatsapp-with-a-human-agent-service","siteSpaceId":"sitesp_mwWhL","description":"Use the multichannel feature to communicate with WhatsApp users in real-time. Build a journey using Quickwork, integrate Conversation Management and WhatsApp, and start the conversation at ease."},{"id":"-MXpGTgGRGiJHHXcHNKG","title":"How to connect Twitter with a human-agent service","pathname":"/how-to-connect-twitter-with-a-human-agent-service","siteSpaceId":"sitesp_mwWhL","description":"Solve queries of Twitter users by building a journey in Quickwork. Integrate Twitter and Conversation Management with business logic to achieve this multichannel capability."},{"id":"-M35129-4rYpmn4kEtpQ","title":"Message templates","pathname":"/message-templates","siteSpaceId":"sitesp_mwWhL","description":"Know different types of messaging templates that Conversation Management supports. Send interactive templates such as carousels, quick replies, media, and email templates using Quickwork."},{"id":"-M352_a3wM8wmhQX4SQp","title":"Text message","pathname":"/message-templates/text-message","siteSpaceId":"sitesp_mwWhL","description":"Configure a templatized raw text message, integrate Conversation Management with Quickwork, and send it to users across messaging channels.","breadcrumbs":[{"label":"Message templates"}]},{"id":"-M353Dj198-5Ekn0ZeWm","title":"Carousel","pathname":"/message-templates/carousel","siteSpaceId":"sitesp_mwWhL","description":"Send images with captions scrolling from left to right as an interactive message to a user. This template powers images with information through postback and URL buttons in integration with Quickwork.","breadcrumbs":[{"label":"Message templates"}]},{"id":"-M354b5PMAdEuyBdG1po","title":"Quick replies","pathname":"/message-templates/quick-replies","siteSpaceId":"sitesp_mwWhL","description":"Allow users to quickly perform an action by simply clicking on quick replies. You can send text, URL, and location buttons using the quick replies message template in support of Quickwork.","breadcrumbs":[{"label":"Message templates"}]},{"id":"-M354qwBH33MkjuwiRcY","title":"Button template","pathname":"/message-templates/button-template","siteSpaceId":"sitesp_mwWhL","description":"Send multiple button options with a message using a button template and redirect a user either to a webpage or post back the data upon clicking the option.","breadcrumbs":[{"label":"Message templates"}]},{"id":"-M3555l0ioH6D1-fxDnM","title":"Media template","pathname":"/message-templates/media-template","siteSpaceId":"sitesp_mwWhL","description":"Send images, videos, audio, and documents using the media template. You can also embed YouTube videos using the iframe code and send via an iframe template to a user.","breadcrumbs":[{"label":"Message templates"}]}]}