What is Conversation Management

Conversation Management is a conversational tool that creates virtual assistants or chatbots and human-agent services, with the multichannel capability to support messengers such as WhatsApp.

Conversation Management is a conversational tool that helps create virtual assistants or chatbots and human-agent services, with the multichannel capability to support chat messengers like WhatsApp, Facebook Messenger, Telegram, Slack, Microsoft Teams, Google Chat, and others.

The chatbots—being multi-lingual in nature—create a live user experience and help answer queries using AI in real-time. You ask something that is bothering you and Conversation Management replies instantly in a text or image representation with cent-percent precision for better understanding.

There might be rising concerns about getting started, configuring a bot, its functioning, and more. Quickwork has a team of experts that configure the chatbots and embed them on your web portal or an app. With a blend of NLP and NLU computational applications, the responses are programmed and recorded through the back-end serves a perfect reply to the concerns that a user raises.

Once live, the chatbots with a similar appearance and visualization of a website act as an integral part rather than being a separate entity. Moreover, the plethora of features that Conversation Management holds, add a cherry to the cake. You talk about uploading images, files, audios, video; sharing locations; easy redirect, or single-click message broadcasting, Conversation Management does all hassle-free with a high level of persistence. In the case, where a chatbot doesn't come up with an appropriate response, the Bot-to-Human hand-off feature comes to the rescue. Our proactive support team takes over the conversation, monitors the concerns in detail, and replies instantly to guide you through.

Enterprise-functional domains that Conversation Management plans to focus

The reliability, stability, and scalability of Conversation Management handle the real-world problems of any domain effectively. Here’s what Conversation Management does.

Banking and Insurance

With respect to customer-centric functioning, Conversation Management helps in automated statement generation, account balance sheet, funds transfer, savings, investment advice, and so on. This increases personalized banking experience by improving customer engagement leading to better engagement. Chatbots with the interactive avatar of brokers, insurance agents, and SIP advisors give a feeling of trustworthiness to customers. Conversation Management promises exactly what requires to keep a hold on them.


In the health sector, chatbots' would study the common symptoms of diseases, frequently asked treatment concerns, etc., and revert back with the perfect curable methods for which the user has asked. For doctors, chatbots can be proven very effective to know the patients' progress reports, detecting drug interactions, study the level of hormonal imbalance, and then undergo the surgery through proper analysis.

Other functional areas that Conversation Management focuses on are patient engagement, population health management and care coordination, and research.


The most common hoax in the IT industry is dealing with the helpdesk platform to get the work done. Conversation Management has seriously considered this matter of concern. IT helpdesk chatbot, HR chatbot, leave management bot, induction chatbot, etc. is what Quickwork has filled its bucket list with.

Retail and consumer goods

It’s quite hectic for customers to jump among navigational buttons on an e-commerce website to find a product of their choice. This not only wastes their time but becomes so chaotic that it might lose you, potential consumers. At such a point, chatbots can be a savior to a greater extent. Conversation Management in e-commerce, in-store retailers, fashion, food, and beverages, etc. allows consumers to access product information and make a purchase on the go using mobile devices.

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