Conversation Id|Trigger
data pill from the App Data-New text message trigger output: name
, email
, created_at
, and custom_payload
under the settings
object:name
: The genuine name of the user you want to get reflected in the support panel. E.g., John Doe.email
: The genuine email address of the user. E.g., [email protected]created_at
: The accurate timestamp of the conversation being created. E.g., Mon March 23 2020 17:01:15 GMT+0530.custom_payload
: An object of payloads that you want to pass. It could be information related to sign up, log in details, or could contain a set of login credentials of a user.settings
object below the baseURL: BASE_URL
tag. Then replace the dummy input values of the above-mentioned fields with the real ones as shown in the following figure: