# Text message

A text message template is a generic template that consists of a conversation happening via the exchange of raw texts. It is illustrated here:

![](https://1811093075-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M34pLt4SmVLxK2J-oXh%2F-M352XLjKfn92awAdP7Q%2F-M352sbR55JLY5ymDZs3%2Fimage.png?alt=media\&token=4fbb6e22-a13b-4fbf-b8b3-37666fb7ba82)

When integrated, Conversation Management has the ability to send the visitor a welcome message as soon as the visitor visits the website, thus enhancing customer engagement.