Conversation Management
  • What is Conversation Management
  • Getting started
  • Understanding the terminology and GUI
  • Agents
  • Canned responses and private notes
  • How to create a human-agent service for a website
  • How to update the inbox details
  • How to create a chatbot using Quickwork
  • How to embed a web widget in an existing Android app using Conversation Management's SDK
  • How to embed a web widget in an existing iOS app using Conversation Management's SDK
  • How to connect Facebook Messenger with a human-agent service
  • How to connect WhatsApp with a human-agent service
  • How to connect Twitter with a human-agent service
  • Message templates
    • Text message
    • Carousel
    • Quick replies
    • Button template
    • Media template
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  1. Message templates

Text message

Configure a templatized raw text message, integrate Conversation Management with Quickwork, and send it to users across messaging channels.

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Last updated 3 years ago

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A text message template is a generic template that consists of a conversation happening via the exchange of raw texts. It is illustrated here:

When integrated, Conversation Management has the ability to send the visitor a welcome message as soon as the visitor visits the website, thus enhancing customer engagement.