Media template

Send images, videos, audio, and documents using the media template. You can also embed YouTube videos using the iframe code and send via an iframe template to a user.

Conversation Management supports various media sharing templates to make the conversation interactive. The media template allows you to send images, videos, and audio as a structured message in the middle of the conversation.


Images, in the format .jpg, .png, .bmp, etc., with an optional title express information more precisely. When you tap the image, the image prompts out in a lightbox view, which means it opens up as a larger picture dimming out the rest of the chat window and occupying the efficient screen dimension to display:


Conversation Management supports video streaming with extensions such as .mp4, .wmv, .mpg, etc. The video can be viewed, shared with others, and downloaded locally from the chat window as well:


Audio template lets you convey information through audio clips or podcasts that you have recorded for better customer engagement. Audio formats such as .mp3, .wav, etc. are accepted:


iframe is an HTML element using which you can send videos that are deployed on a web portal and publicly available for the viewers i.e., videos that are embedded as third-party property and cannot be downloaded. For example, videos uploaded on YouTube and Dailymotion. The <embed> section contains the iframe code with the embedded link, e.g.,, 2 that proves useful to share the video in the chat window.


The document template is used to share all other file types except for the ones mentioned above. For example, PDFs, Word files, Excel sheets, Powerpoint presentations, ZIP files, or files in any other formats can be shared with a user/visitor using this template:


The email template helps get the email id of the user/visitor. The advantage of this template is that it provides a special input field for the user to enter the email. Once the user enters the email, the response can be submitted by either hitting the enter key or clicking the arrow button right next to the input field. As soon as the user submits the response, the email ID will then reflect in the Personal Information section of the conversation on the Conversation Management dashboard. Also, the name of the user/visitor is set automatically as part of the email ID string present before the @ symbol. Once submitted, the input field in the message is replaced by the entered email ID in italics font-style:

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