Conversation Management
  • What is Conversation Management
  • Getting started
  • Understanding the terminology and GUI
  • Agents
  • Canned responses and private notes
  • How to create a human-agent service for a website
  • How to update the inbox details
  • How to create a chatbot using Quickwork
  • How to embed a web widget in an existing Android app using Conversation Management's SDK
  • How to embed a web widget in an existing iOS app using Conversation Management's SDK
  • How to connect Facebook Messenger with a human-agent service
  • How to connect WhatsApp with a human-agent service
  • How to connect Twitter with a human-agent service
  • Message templates
    • Text message
    • Carousel
    • Quick replies
    • Button template
    • Media template
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  1. Message templates

Carousel

Send images with captions scrolling from left to right as an interactive message to a user. This template powers images with information through postback and URL buttons in integration with Quickwork.

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Last updated 3 years ago

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The carousel template lets you display n number of cards which you can be viewed by swiping from right to left. These cards can be images that can express product information, sightseeing to-dos, or property you are interested in:

With a carousel, you can add more detailed information to your images such as a title and description. Additionally, you can add multiple buttons which direct the user to, say a web portal or any web page or maybe even trigger a consequent action.

Carousel elements

  • Image URL: Add the URL of an image(s) that you want to be shown in this response

  • Title: Give a name to each of your cards

  • Description: Add a short description supporting the title

  • Buttons: Add buttons that can be programmed to trigger specific actions depending on how they are configured

Each carousel card contains two types of buttons:

  1. Postback button: Clicking a postback button will trigger an action intended with the carousel card. E.g., providing additional information related to the carousel card:

2. Web URL button: Clicking a web URL button will redirect you to a website of which URL is embedded with the button.

Figure 2: The postback response