Quick replies

Allow users to quickly perform an action by simply clicking on quick replies. You can send text, URL, and location buttons using the quick replies message template in support of Quickwork.

Quick replies consist of a title, and an optional URL field, in case the user needs to be redirected to some specific webpage. The quick reply buttons appear just below the actual text message that they are shared with. They are like an attachment to the text message giving the user an option/s to choose and decide the course of the conversation. You can use quick replies to request a person's location, email address, and phone number, etc:

When a quick reply button is tapped, all the buttons beneath the message get dismissed, and the tapped button is posted to the conversation as a message. The bot will then consider it as a new message, processes the required action, and sends an appropriate response.

In the case of postback quick replies, a message containing the button’s title is shown as a message to the user and the custom payload is shared as a response.