> For the complete documentation index, see [llms.txt](https://docs.chat.quickwork.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chat.quickwork.co/message-templates.md).

# Message templates

Conversation Management's messaging templates allow you to have more realistic and interactive conversations by integrating buttons, lists, images, quick replies, and media files with the raw text messages. Different templates can be used for different purposes, such as displaying product information, asking the message recipient to choose from a predetermined set of options, and showing search results. Easy integration with Quickwork lets you customize each response template with an in-depth granularity so that you can always keep a hold on your customers.

The types of messaging templates that Conversation Management supports are:

* Text message
* Carousel
* Quick replies
* Button template
* Media template
* Email template


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.chat.quickwork.co/message-templates.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.