Message templates

Know different types of messaging templates that Conversation Management supports. Send interactive templates such as carousels, quick replies, media, and email templates using Quickwork.

Conversation Management's messaging templates allow you to have more realistic and interactive conversations by integrating buttons, lists, images, quick replies, and media files with the raw text messages. Different templates can be used for different purposes, such as displaying product information, asking the message recipient to choose from a predetermined set of options, and showing search results. Easy integration with Quickwork lets you customize each response template with an in-depth granularity so that you can always keep a hold on your customers.

The types of messaging templates that Conversation Management supports are:

• Text message

• Carousel

• Quick replies

• Button template

• Media template

• Email template