Conversation Management
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Conversation Management
What is Conversation Management
Getting started
Understanding the terminology and GUI
Agents
Canned responses and private notes
How to create a human-agent service for a website
How to update the inbox details
How to create a chatbot using Quickwork
How to embed a web widget in an existing Android app using Conversation Management's SDK
How to embed a web widget in an existing iOS app using Conversation Management's SDK
How to connect Facebook Messenger with a human-agent service
How to connect WhatsApp with a human-agent service
How to connect Twitter with a human-agent service
Message templates
Text message
Carousel
Quick replies
Button template
Media template
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Message templates
Know different types of messaging templates that Conversation Management supports. Send interactive templates such as carousels, quick replies, media, and email templates using Quickwork.
Conversation Management's messaging templates allow you to have more realistic and interactive conversations by integrating buttons, lists, images, quick replies, and media files with the raw text messages. Different templates can be used for different purposes, such as displaying product information, asking the message recipient to choose from a predetermined set of options, and showing search results. Easy integration with Quickwork lets you customize each response template with an in-depth granularity so that you can always keep a hold on your customers.
The types of messaging templates that Conversation Management supports are:
  • Text message
  • Carousel
  • Quick replies
  • Button template
  • Media template
  • Email template
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Text message
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